Look closely at a piece's individual character, and ask for clear material information.
Look beyond a perfectly matched picture
Color, pattern, transparency, and internal features can vary between stones and between pieces made from the same named material. A catalogue photograph shows a particular example under particular lighting. It cannot guarantee that every supplied piece will look identical. Compare the actual piece when its appearance matters to you.
同名石材的顏色、紋路、透明度與內部特徵，都可能因個體而不同。產品照片只呈現某件樣品在特定光線下的樣子，不能保證每件實物完全相同。若你在意顏色與花紋，應以實物或出貨前的清晰照片核對。
Character and condition are separate questions
An inclusion is a feature within a gem; gemologists examine such features when identifying materials. Visible marks alone do not prove that a piece is natural, untreated, or durable. Cracks, sharp edges, loose fittings, or damaged cords are also practical condition questions. Attractive variation should not become an excuse to overlook damage.
內含物是寶石內部的特徵，寶石學家會把它們作為鑑別線索；但只憑肉眼看到紋理，不能證明天然、未經處理或足夠耐用。裂隙、尖角、鬆動配件與受損繩線，都需要另外檢查。欣賞差異，不等於忽略損壞。
Ask for the details that affect your choice
Before choosing a piece, check its dimensions, weight, components, and any disclosed treatment or care instructions. A familiar trade name is not a laboratory identification. Where a specification has not been verified, we leave it unconfirmed instead of filling it with an estimate. Elemental styling describes our cultural design choices, not the mineral's measured properties.
選購前，應核對尺寸、重量、組成材料，以及已披露的處理方式和保養說明。市場名稱不等於實驗室鑑定；尚未核實的規格應保持待確認，不應用估算代替。五行配色是文化與設計選擇，不是礦物的科學測量結果。
Keep the selection personal
A piece may appeal to you because of its color, texture, shape, or the moment it represents. Those are meaningful reasons in their own right. Take time to look, compare, and ask questions; a good selection should leave you with a clear understanding of what you are receiving.
你可以因為顏色、觸感、造型，或它代表的一段經歷而喜歡一件物品，這些理由本身就有意義。花時間觀察、比較與提問，讓選擇建立在清楚了解實物的基礎上。