The introductory Personalized BaZi Five-Element Box price is $59.99 and includes free standard shipping to eligible U.S. addresses. Each box is made to order and is expected to arrive in 16–22 business days.
Made-to-order timing
Every box is prepared after the order is received. Our current estimated delivery window is 16–22 business days from the order date. This estimate includes sourcing, chart review, selection, quality inspection, packing, international transit, customs processing, and U.S. delivery. Delays outside our reasonable control may occur.
Physical printed reading
The personalized BaZi and favorable-element reading is printed and enclosed inside the shipment. No PDF, download, emailed report, or complete online reading is provided.
Cancellations and personalized preparation
Please check all birth details before submitting them. A cancellation may be requested before personalized analysis or sourcing begins. Once personalized preparation has begun, the order cannot be cancelled merely because the customer changes their mind. Applicable consumer rights and marketplace protections remain unaffected.
Natural variation and surprise selection
Each box contains 3–4 chart-guided pieces. Exact items remain a surprise and depend on supplier availability. Natural stone may vary in color, pattern, translucency, inclusions, and surface character; these characteristics are not automatically defects.
Damaged, lost, or incorrect orders
If an order arrives damaged or incorrect, contact cs@5elements168.com promptly with the order number and clear photographs of the packaging and items. Lost shipments will be reviewed using the carrier tracking record. Depending on the circumstances, an eligible issue may be resolved by replacement, reshipment, or refund.
Import charges
Free shipping refers to the standard transportation charge. Unless the checkout or shipping confirmation expressly states that duties are prepaid, import duties, taxes, customs assessments, or carrier handling charges may remain the recipient's responsibility.
Updated September 30, 2026